Cardo Voice Terms of Service
Version July 20, 2026 · Business-ready draft for attorney review before any real-money launch. This is not legal advice.
Service and trial
Cardo provides an AI phone receptionist for the business named in your order. There is no setup fee and no charge when you add a payment method. We build and verify the agent first. The 14-day free trial starts only after provisioning verification, forwarding confirmation, and a real test call pass. The trial is the same on monthly and annual plans — if you choose annual, your paid year begins when the trial ends, not when you sign up. Cancel before the trial ends and you will not be charged.
Plans, renewal, and usage
Your selected Starter, Pro, or Premium plan renews automatically after the trial unless canceled through the Stripe billing portal. Plans are billed monthly, or annually at ten months’ price for twelve months of service. Your plan price and included minutes are shown during setup and in the portal. After the trial, overage is billed at the disclosed per-minute rate for your plan; Cardo excludes spam, missed, and other fairness-filtered calls from billable minutes and provides usage alerts at 80%, 100%, and each additional $50 of overage. There is no automatic plan change.
Cancellation and refunds
You can cancel at any time from the Stripe billing portal. What happens next depends on how you pay.
Monthly plans. Cancellation takes effect at the end of the month you have already paid for. You keep the service until then. Monthly payments are not refunded.
Annual plans — first 30 days. Cancel within 30 days of your annual payment and we refund that payment in full.
Annual plans — after 30 days. Annual is priced at ten months for twelve, so the two free months are the discount for committing to a year. If you cancel after the first 30 days, we refund what you paid minus the months you have used, charged at the regular monthly price for your plan. A month that has begun counts as used. The refund is never less than zero — we will not invoice you for a shortfall. Because ten months at the monthly rate equals the annual price, refunds reach zero once you have used ten months.
Example. A Pro plan is $249 per month, or $2,490 for the year. Cancel in month four and you have used four months at $249, which is $996. Your refund is $2,490 minus $996, or $1,494.
Refunds are issued to the original payment method and typically appear within 5–10 business days. Setup work already performed and minutes already used are not refundable. If you believe an error was made, contact us and we will review it.
Your responsibilities
You authorize Cardo to configure the agent and, where applicable, your call-forwarding arrangement. You are responsible for forwarding permissions, accurate business information, emergency and complex telephony rules, and all required caller recording, disclosure, and consent notices in the jurisdictions where you operate. You must not use the service for unlawful, deceptive, emergency-response, or prohibited activity.
AI limitations and support
The service uses AI and can misunderstand callers, fail, or need human review. It does not replace your staff, professional judgment, or emergency process. Cardo provides the onboarding and support described for your plan; custom integrations, carrier changes, or complex workflows may require a separate agreement.
Data, suspension, and legal allocation
Cardo processes account details, agent configuration, calls, recordings/transcripts, usage, and billing/session information as described in the Privacy Notice. Cardo may suspend service for nonpayment, security, or prohibited use. To the maximum allowed by law, the service is provided as available; attorney review is required for the final limitation of liability, warranty disclaimer, indemnity, governing-law, dispute-resolution, change-notice, and retention provisions before launch.
Contact and changes
Questions, cancellation help, or notices: info@cardohq.com. Material changes will be notified as required by law.